Grievance Redressal
Last updated: 10 August 2026
If something has gone wrong and normal support has not fixed it, this page tells you exactly what to do and what happens next.
Step 1 — Support
Most issues are resolved here. Email support247@gmail.com with your order number. We reply within one working day.
Step 2 — Escalate to the Grievance Officer
If support has not resolved your complaint, or you are not satisfied with the outcome, escalate it.
Grievance Officer
Anshul Sharma
Flat 201, LV Residence, Opposite Government Primary School, 18 Hosa Palya Main Road, Hosur Road, Bandepalya, Garvebhavi Palya, Bengaluru, Karnataka 560068
Email: support247@gmail.com
Hours: Monday to Saturday, 10am to 7pm IST
Please include your order number, what happened, what you have already been told, and what outcome you are looking for.
What happens next
- Within 24 hours — we acknowledge your grievance in writing and give you a reference number.
- Within 15 days — we resolve it and tell you the outcome in writing.
If we need longer, we will tell you why and give you a revised date before the 15 days are up.
What this covers
Orders and deliveries. Refunds and replacements. Product descriptions that did not match what arrived. Payment issues. Privacy and personal data requests. Anything about how you were treated by us.
If you are still not satisfied
You may approach the consumer redressal forums established under the Consumer Protection Act, 2019, including the National Consumer Helpline (1915) and the online grievance portal at consumerhelpline.gov.in.
We would much rather resolve it directly. Escalate to the Grievance Officer first and give us the chance.