Refund & Cancellation Policy
Last updated: 10 August 2026
We would rather fix a problem than argue about one. Please read this before you order, so there are no surprises later.
We do not accept returns
We are a small operation and we keep prices low by not running a returns desk. We do not take items back, and we do not operate a return window. If you decide you no longer want an item, change your mind, or no longer need it, we cannot accept it back.
Please read the specification on the product page carefully before ordering — material, size, weight and origin are published on every listing precisely so you know exactly what is coming. If anything is unclear, email support247@gmail.com and ask before you buy. We will answer honestly, including when the answer is that we do not know.
What we always stand behind
If we got it wrong, we fix it at our cost. You are entitled to a free replacement or a full refund if:
- the item arrived damaged or broken
- the item is not what you ordered
- the item does not match the specification published on its product page — material, size, weight or origin
- the item is defective
This is our commitment, and it is also your right under the Consumer Protection Act, 2019. Nothing in this policy limits it.
How to raise it
Email support247@gmail.com as soon as you notice, with:
- your order number
- a photograph of the item
- a photograph of the packaging as it arrived
A person replies within one working day. There is no form to fill in.
Where a return pickup is needed, we arrange and pay for it. You are never out of pocket when the fault is ours.
Replacement or refund — your choice
Once we have seen the photographs and confirmed the issue, you choose:
- a free replacement, dispatched within 24 to 48 hours, or
- a full refund, including any shipping you paid
We will not push you toward one or the other.
Refund timelines
Approved refunds are processed within 5 to 7 working days:
- Prepaid orders (UPI, card, netbanking): refunded to the original payment method. How quickly it appears depends on your bank.
- Cash on Delivery orders: refunded by UPI or bank transfer. We will ask you for the details.
Cancellations
Before dispatch: cancel any order at no cost. Email support247@gmail.com with your order number. We dispatch within 24 to 48 hours, so please tell us quickly.
After dispatch: the order cannot be cancelled. If there is a problem with what arrives, the section above applies.
We may cancel an order ourselves if the item is out of stock, your pincode turns out to be unserviceable, or we cannot verify the delivery address. You are refunded in full and we will tell you why.
Cash on Delivery refusals
Refusing a COD order at the door costs us the full round-trip shipping. If a COD order is refused, or remains undelivered after three attempts, we may disable Cash on Delivery for that address on future orders.
Late or missing refunds
If the timeline above has passed, check with your bank first — posting delays are common. If it still has not appeared, email support247@gmail.com with your order number and we will trace it.
Contact
Anshul Sharma
Flat 201, LV Residence, Opposite Government Primary School, 18 Hosa Palya Main Road, Hosur Road, Bandepalya, Garvebhavi Palya, Bengaluru, Karnataka 560068
Email: support247@gmail.com
Hours: Monday to Saturday, 10am to 7pm IST